Hyundai faced the issue that the process of interactive vehicle acceptance in workshops was difficult to train with existing methods. Due to increasing staff turnover in the service sector, effective and rapid onboarding was essential to keep up with market developments.

The main challenge was to find an effective training method that allowed employees to practice in a realistic environment without disrupting operations. Additionally, it was important to enhance employees’ communication skills with customers and to ensure the training method kept their attention and motivation high.

By integrating a Virtual Reality (VR) application, employees can experience various scenarios in virtual interactive vehicle acceptance.

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The VR app simulates different situations, providing communication suggestions for real customer interactions. This immersive experience allows employees to gain practical experience and receive real-time feedback.

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Hyundai uses VR technology to conduct more effective training sessions, helping employees perfect the process and customer handling during interactive vehicle acceptance.